Returns & Refunds
At Vorix Gym, we stand behind the quality and performance of every product we offer.
If you're not fully satisfied, our returns and refunds process is designed to be simple, transparent, and fair.
Review the details below to understand your options and how to proceed.
Return Eligibility
Items must be unused, unworn, and in their original condition, with all tags attached.
All returns require prior approval before items are sent back.
Please contact our support team to confirm your eligibility before initiating a return.
Request a Return
To initiate a return, please contact our support team with your order number and the reason for your request.
Our team will review your request and provide return instructions if your return is approved.
Please do not send any items back without prior authorization.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.
Include your order number and clear photos showing the issue so we can assess it accurately.
Our team will review your request and provide a suitable resolution as quickly as possible.
Refund Process
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider.